Terms & conditions

These terms apply to direct bookings made through the Ruka Nest website.

Bookings made through Airbnb, Booking.com, Expedia or other platforms are also subject to the terms and conditions of the relevant booking platform.

Booking and payment
A reservation is confirmed when the booking has been accepted and payment has been completed according to the selected booking conditions.

Guest information
Guests must provide accurate contact details and guest information. The person making the booking is responsible for all members of the group.

Arrival and departure
Check-in and check-out times are stated in the booking confirmation. Early check-in or late check-out is possible only if agreed in advance.

Cancellation
Cancellation terms depend on the selected rate and booking channel. The applicable cancellation policy is shown before booking and in the booking confirmation.

Changes to bookings
Changes to dates, guest numbers or other booking details are subject to availability and must be agreed in writing.

Prices and fees
The booking price includes accommodation and final cleaning unless otherwise stated. Bed linen and towels may be charged separately if not included in the booking.

Guest responsibility
Guests must use the cabin, furniture, sauna, fireplace, appliances and outdoor areas responsibly. The guest is liable for damage, missing items or extra cleaning caused by the guest, their group or pets.

House rules
Guests must follow the house rules. Serious or repeated breaches may lead to termination of the stay without refund.

Force majeure
Ruka Nest is not responsible for disruption caused by events beyond our reasonable control, such as extreme weather, power outages, road closures, official restrictions or other force majeure events.

Accuracy of information
We aim to keep all website information accurate and up to date. Minor differences in furniture, decor or equipment may occur.

Applicable law
These terms are governed by Finnish law.

Cancellation policy

Guests may cancel free of charge until 7 days before arrival.

If the booking is cancelled 7–1 days before arrival, 50% of the accommodation price will be charged.

If the booking is cancelled 24 hours or less before arrival (16:00 check-in), or if the guest does not arrive, 100% of the accommodation price will be charged.

Changes to bookings
Changes to dates, cabin, guest number or length of stay are subject to availability and must be agreed in writing. A change may affect the total price.

Early departure
No refund is given for unused nights if the guest leaves before the agreed departure date.

Force majeure and exceptional situations
If the stay cannot take place due to circumstances beyond our reasonable control, such as official travel restrictions, serious property damage, major power/water outage or other force majeure event, we will try to offer a date change, credit or refund depending on the situation.

Platform bookings
Bookings made through Airbnb, Booking.com, Expedia or other booking platforms are governed by the cancellation policy shown on that platform at the time of booking.