Privacy policy

We process personal data only when necessary for reservations, guest communication, legal obligations and safe accommodation operations.

Data we may collect
We may collect information such as name, contact details, booking details, guest count, payment information, arrival and departure dates, message history and legally required traveller information.

Purpose of processing
Personal data is used for managing reservations, providing arrival instructions, handling payments, customer service, legal compliance, safety and accommodation administration.

Traveller information
Finnish accommodation regulations may require collection and storage of traveller information. Foreign traveller information may need to be submitted to the authorities according to applicable law.

Data storage
Data is stored only for as long as necessary for the purpose for which it was collected, or as required by law, accounting obligations or accommodation regulations.

Sharing of data
Data may be shared with booking platforms, payment providers, cleaning and maintenance partners, authorities or other service providers only when necessary for the booking, stay, payment processing, legal compliance or safety.

Data protection
We take reasonable technical and organisational measures to protect personal data from unauthorized access, misuse or loss.

Guest rights
Guests may request access to their personal data, correction of inaccurate data, deletion of data where legally possible, or restriction of processing.

Contact
For data protection questions, please contact: admin@rukanest.fi